We want you to love your Beluli pieces. If something is not right, here is how returns work.

Return window

Items may be returned within 14 days of delivery, provided they are unworn, unwashed, with original tags attached and in resaleable condition.

Non-returnable items

For hygiene reasons, certain items (such as earrings or intimate apparel, if offered) may be marked final sale on the product page and cannot be returned unless faulty.

How to start a return

1. Email us at the address on our Contact page with your order number and the item(s) you wish to return.
2. We will confirm eligibility and provide return instructions.
3. Pack items securely in their original packaging where possible and send them using the method we agree on.

Refunds

Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days. Shipping costs on the original order are non-refundable unless the return is due to our error or a defective item.

Exchanges

If you received a defective or incorrect item, please contact us with your order number — we will work with you to find the best solution.